Lab scores are diagnostics, not grades
Lighthouse simulates one throttled environment; CrUX aggregates real Chrome users across devices, networks and geographies, and it is what feeds the ranking signal and Search Console's reports. The gap explains most confused conversations: an agency shows a 95 while the client's customers, largely on mid-range Android over patchy mobile data, experience something entirely different. We open every engagement with field-data segmentation by device and page template, because that is where the losses hide.